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Terms & Conditions

Terms of Service

Last updated: February 25, 2026

The “société par actions simplifiée” SCOPEO with a capital of €2,000, whose registered office is at 59 rue Ponthieu, Bureau 326 75008 PARIS, registered with the Paris RCS under number 891 180 234, represented herein by its President Mr. Marc Sanselme (hereinafter referred to as “Scopeo”) operates the NeverDrop platform.

By creating an account or using NeverDrop, you agree to these Terms of Service. If you do not agree, do not use the Service.

Definitions

Service: refers to the NeverDrop platform, including the web application at app.never-drop.com, the companion mobile application, and all related APIs and services.

User: refers to any natural person who creates an account on the Service, whether as an individual or on behalf of an organization.

Team: refers to the organizational unit within the Service. Users belong to a Team, and billing, scan limits, and data are scoped to the Team level.

Scan: refers to the process of capturing contact information through the Service, whether by photographing a business card (OCR) or by manual entry, including any associated enrichment, context, and follow-up email generation.

Content: refers to any data uploaded, generated, or stored through the Service, including business card images, extracted contact data, voice recordings, text notes, and AI-generated follow-up emails.

Subscription: refers to the paid plan selected by the Team, as described in the Pricing section below.

Description of the Service

NeverDrop is an event lead-capture platform that enables sales teams to:

  • Scan business cards and event tags using AI-powered optical character recognition (OCR)
  • Enrich contacts by finding verified professional email addresses
  • Record voice or text context about conversations
  • Generate AI-drafted personalized follow-up emails
  • Organize leads by event and manage them within a team workspace
  • Integrate with HubSpot (CRM) and Gmail (email sending)

The Service is provided as a cloud-based SaaS platform accessible via web browser and mobile application.

Account Registration

To use the Service, you must create an account by providing a valid email address and password, or by authenticating via Google OAuth. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you create an account on behalf of an organization, you represent that you have the authority to bind that organization.

Subscription Plans and Pricing

The Service offers several subscription tiers (Free, Base, Advanced, and Premium), billed per user per month. Prices are in EUR, exclude applicable taxes, and may be updated with 30 days’ prior notice. The current plans and pricing are always available at never-drop.com/pricing.

Billing and Payment

Paid subscriptions are billed monthly via Stripe. Payment is by credit or debit card. Scopeo does not store card numbers — all payment processing is handled by Stripe (PCI-DSS Level 1 certified).

Billing is per-seat: the subscription amount is calculated based on the number of active Team members. Adding or removing members adjusts the next billing cycle accordingly.

Invoices are available through the Stripe billing portal, accessible from the Team settings page.

Credit Limits

Each plan includes a monthly credit allowance per user. Different actions consume different amounts of credits (see pricing page for details). When a user runs out of credits, they are prompted to upgrade. No data is lost and existing data remains accessible — only credit-consuming actions are restricted until the allowance resets at the start of the next billing period.

For free plans, the billing period is anchored to the user’s account creation date.

Free Plan

The Free plan provides limited access to the Service at no cost and requires no credit card. Scopeo reserves the right to modify the Free plan’s features or credit limits with reasonable notice.

Cancellation and Refunds

You may cancel your subscription at any time through the Stripe billing portal. Cancellation takes effect at the end of the current billing period — you retain access until then.

No prorated refunds are issued for partial billing periods. If you believe you were charged in error, contact support@neverdrop.com within 30 days.

Upon cancellation, your data remains accessible in read-only mode for 30 days, after which it may be deleted. You can export your data (CSV) before cancellation.

Mobile Application

The companion mobile application is provided for iOS and Android. It requires camera access (for business card and event tag scanning), microphone access (for voice context recording), and an internet connection.

Business card images are uploaded to the Service for OCR processing. Voice recordings are streamed for transcription and are not stored on Scopeo’s servers after processing. See our Privacy Policy for details.

AI-Generated Content

The Service uses artificial intelligence to generate follow-up email drafts based on contact data and user-provided context. AI-generated content is provided as a suggestion — the User is responsible for reviewing and approving any email before sending.

All intellectual property rights on AI-generated follow-up emails belong to the User. Scopeo does not retain, reuse, or train models on User-generated follow-up content.

Restrictions on Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable law
  • Upload content that is offensive, defamatory, or violates third-party rights
  • Attempt to reverse-engineer, decompile, or extract source code from the Service
  • Share, resell, or sublicense your access to the Service
  • Use automated tools to scrape or overload the Service
  • Circumvent scan limits or billing mechanisms

Intellectual Property

The Service, including its design, code, documentation, and branding, is the exclusive property of Scopeo. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose, subject to payment and compliance with these Terms.

Data Ownership

You retain ownership of all Content you upload or create through the Service. Scopeo processes your Content solely to provide the Service and does not claim any rights over it.

Scopeo may use aggregated, anonymized usage data (not Content) to improve the Service.

Third-Party Services

The Service integrates with the following third-party providers to deliver its functionality:

  • Stripe (Stripe, Inc.) — Payment processing
  • FullEnrich — Contact email enrichment
  • Soniox — Real-time speech-to-text transcription
  • Resend — Transactional email delivery
  • Google (Google Ireland Limited) — OAuth authentication and Gmail integration
  • HubSpot — CRM integration (optional, user-initiated)
  • Supabase — Database hosting
  • Netlify — Application hosting
  • Amazon Web Services (AWS EMEA SARL) — Cloud infrastructure
  • OpenAI / Anthropic — AI models for OCR and follow-up email generation

Each third-party service is governed by its own terms and privacy policy. Scopeo selects providers that meet appropriate security and privacy standards.

Availability and Support

Scopeo uses commercially reasonable efforts to maintain the Service available 24/7, with a target annual availability rate of 99.7%. This excludes scheduled maintenance, force majeure events, and issues related to third-party infrastructure.

Support is available by email at support@neverdrop.com, Monday to Friday, 9:30 AM to 6:00 PM (Paris time), excluding French public holidays. Scopeo commits to acknowledging support requests within 48 working hours.

Premium plan subscribers receive priority support with accelerated response times.

Limitation of Liability

The Service is provided “as is.” Scopeo’s obligations under these Terms are obligations of means, not of result.

Scopeo shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data due to User error or third-party service failures
  • Accuracy of AI-generated content (Users are responsible for reviewing all outputs)
  • Accuracy of enriched contact data (provided by third-party enrichment services)
  • Interruptions caused by internet connectivity or User equipment

Scopeo’s total aggregate liability under these Terms shall not exceed the amounts paid by the User in the 12 months preceding the claim.

Force Majeure

Neither party shall be liable for failure to perform due to force majeure events as defined by Article 1218 of the French Civil Code.

Personal Data

Scopeo processes personal data in accordance with its Privacy Policy and applicable data protection legislation, including GDPR (EU Regulation 2016/679) and French Law n°78-17 of January 6, 1978.

Where the User acts as data controller and Scopeo as data processor, the terms of Annex 1 below apply.

Confidentiality

Each party agrees to treat as confidential all non-public information received from the other party in connection with the Service. This obligation survives for 5 years after termination.

Modifications to These Terms

Scopeo may update these Terms with 30 days’ prior notice. Continued use of the Service after the effective date constitutes acceptance. If you disagree with a modification, you may cancel your subscription before the change takes effect.

Applicable Law and Jurisdiction

These Terms are governed by French law. In case of dispute, the parties will attempt amicable resolution. Failing that, jurisdiction is attributed to the commercial court of Paris.

Annex 1 — Personal Data Processing

For the purposes of this Annex, the terms “data controller”, “processor”, “processing”, “data subjects”, and “personal data” have the same meaning as in GDPR (EU Regulation 2016/679).

Roles

  • The User (or the User’s organization) is the data controller
  • Scopeo is the data processor, processing personal data on behalf of the data controller solely to provide the Service

Processing Details

  • Purpose: Providing the NeverDrop Service — scanning, enriching, and managing event leads
  • Duration: Duration of the subscription + 5 years (civil prescription)
  • Nature: Collection, hosting, enrichment, processing, transfer, deletion
  • Types of personal data: Business card images, extracted contact data (names, emails, phone numbers, company, job title), voice recordings and transcriptions, conversation context text, enrichment results, scan metadata
  • Categories of data subjects: Contacts of the User (persons whose business cards are scanned), Users themselves (account data)

Sub-Processors

The data controller authorizes the data processor to use the following sub-processors:

  • Supabase, Inc. — Database hosting (PostgreSQL)
  • Netlify, Inc. — 44 Montgomery Street, Suite 300, San Francisco, CA 94104, United States — Application hosting
  • Amazon Web Services EMEA SARL — 38 avenue John F. Kennedy, L-1855 Luxembourg — Cloud infrastructure
  • Google Ireland Limited — Gordon House, Barrow Street, Dublin, Ireland — Authentication and Gmail integration
  • Stripe, Inc. — Payment processing
  • FullEnrich — Contact email enrichment
  • Soniox — Speech-to-text transcription
  • Resend — Transactional email delivery
  • OpenAI — AI models for OCR and email generation
  • Anthropic — AI models for OCR and email generation

The data processor will notify the data controller of any changes to sub-processors with reasonable advance notice.

Technical and Organizational Measures

The data processor implements appropriate security measures, including:

  • Encryption of data in transit (TLS) and at rest
  • Access control with role-based permissions
  • Unique authentication per employee (Google Workspace SSO)
  • API key encryption with regular key rotation
  • Regular security awareness training for employees

Data Subject Rights

The data processor will forward any data subject requests (access, rectification, deletion, portability) to the data controller within 3 working days of receipt.

International Data Transfers

The data processor endeavors to process personal data within the EU/EEA. Where transfers to third countries occur (e.g., US-based sub-processors), they are protected by Standard Contractual Clauses (SCCs) or adequacy decisions.

Breach Notification

In case of a personal data breach, the data processor will notify the data controller without undue delay and provide details of the breach, its likely consequences, and the measures taken to address it.

Data Deletion

Upon termination of the subscription, the data processor will delete or return personal data within 30 days at the data controller’s request, subject to legal retention obligations.